Returns & Exchanges

At Flo Mattress, we want you to rest easy knowing that if your mattress isn't the perfect fit, you can return it within our 100-night trial period for a full refund. We make the return process seamless so you can focus on finding your best night's sleep.

Return Process

• 1.
  Initiate Your Request

  Contact our sleep support team via email or phone within the 100-night trial window to start your return or exchange process.

• 2.
  Verification and Approval

  Provide a copy of your original invoice and a few photos of the mattress to confirm it is in good condition and eligible for return.

• 3.
  Schedule a Pickup

  Once approved, we will coordinate with a local charity partner or recycling center to pick up the mattress from your home at no extra cost.

• 4.
  Receive Your Refund

  After the pickup is confirmed, we will process your full refund back to your original payment method within 7-10 business days.